SERVICES

High speed nbn with
peronalised customer service

SERVICES

NBN Service and support Plans

With Purpose NBN we’re all about great service – whether it’s our NBN speed or our customer support. Whether you're a family who loves entertainment and games or work from home and required reliability and up time, we have a plan that will suit your needs.

UNLIMITED DATA PLANS FROM JUST $79 A MONTH

NO LOCK-IN CONTRACT

We don’t offer contracts because we believe our service is so good you won’t want to go anywhere else.

NO EXCESS DATA CHARGES

No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans.

MELBOURNE BASED SUPPORT

When you need support, our 100% Melbourne-based staff are here to help.

FAST EASY SETUP

Have a hassle-free setup with step-by-step instructions for your new connection.

AWARD WINNING NETWORK

Aussie Broadband has been recognised by our industry as Australia’s best fixed line broadband provider at the 2018 & 2019 Edison Awards.

AUSTRALIAN OWNED

Proudly Australian owned and part of a bigger purpose.

SINGLES & COUPLES

Great for singles and couples with light usage requirements

$74 / month

Unlimited Data

NBN 25/5 MBPS

Typical Evening Speed:

22 MBPS

Melbourne Based Support

FAMILY Entertainment

Great for households with multiple users.

$99 / month

Unlimited Data

NBN 50/20 MBPS

Typical Evening Speed:

43 MBPS

Melbourne Based Support

BUSINESS & PLEASURE

Great for family and home businesses with multiple users.

$129 / month

Unlimited Data

NBN 100/40 MBPS

Typical Evening Speed:

86 MBPS

Melbourne Based Support

Serious business

Great for large residential and SME requirements.

$249 / month

Unlimited Data

NBN 250/100 MBPS

Typical Evening Speed:

200 MBPS

Melbourne Based Support

FREQUENTLY ASKED QUESTIONS

Subscription

How do I manage or cancel my subscription?


You can manage your subscription from the app, in the 'My Family' menu.




How does the money back guarantee work?


If you are not happy with TribeUne, cancel within the second month (before your second newspaper is printed) and we will refund your subscription.





Account

How can I create an account?


Once you subscribe or receive a link to join a family space, you will be prompted to create your account. You can do so from any device, and all you need is an email address. You can add your name, birthday, and a profile picture so your loved one can see them in the newspaper they will receive. If your family has a subscription for a loved one but you haven't received a link to your family space, ask your family members for it. They can share it however they want.





Family

How do I join a family?


Simply follow the link to your family space shared by a family member, or enter your family code on the login screen. If your family has a subscription for a loved one but you haven't received a link to your family space, ask your family members for it.




How can I invite family members?


Share your family code with family members to invite them. They will receive a link to create an account and join your family. You can invite as many family members as you want!




Can I remove members from my family space?


Contact us to remove members from your family space.





Album

When will my album arrive?


Your album is printed the first day of the month, and will arrive between the 5th and the 10th.




Can I send my album to additional recipients?


Yes! Once you have created your family space, you can add additional recipients from the app in the 'My Family' menu. Only the family admin can add / edit recipients.




What happens if I upload more than the maximum number of posts?


Additional posts will be pushed to the next month. You can always edit or delete your posts.




How do I change the recipient's address?


You can change the recipient's address from the My Family menu.





Security

Is my content safe?


tl;dr: Yes. We store your content and data securely, and apply high cybersecurity standards. You remain the sole owner of your content and data. We use them only as necessary to create, print, and deliver your newsletter. We do not sell or share your information and data with anyone else. We will delete your content and data upon request from the family admin or 60 days after termination of your family subscription (in case you change your mind). Read our Terms & Conditions to know more.




I have shared my family code by mistake, what can I do?


Contact us, and we will reset your family code.





ASK A QUESTION

STILL HAVE A QUESTION?

Do you still have a question that you don't have an answer to? We are happy to help! Send in your question and we will be in touch with your answer very soon.

BUILDING INTELLIGENCE AND ENTERTAINMENT

1300 546 933

SALES & INFORMATION
info@purpose-group.com.au

CUSTOMER SUPPORT

office@purpose-group.com.au

TECH SUPPORT

support@purpose-group.com.au

©2020 Purpose Group. Website created by Purpose Creative