SERVICES

Support and care plans

SUPPORT AND MAINTENANCE

CARING FOR YOUR HOME

Service is the core of our business. Through our forward-thinking system designs, our goal will always be to provide you with a final product which offers consistency and reliability. However, technology is NOT bulletproof. Home technology require ongoing maintenance & support as software, firmware and features are regularly updated by the manufacturers.  Further and notwithstanding our pro-active approach to designing systems that are protected from surges, brown outs, power failures and heat, some of the pieces of equipment that make up your system will eventually fail.  

At Purpose Group we understand how frustrating electronic failures can be and that is why we are committed to providing ongoing support, service and consultation in order to reduce and resolve these failures quickly.  The service we provide, however, is not all-inclusive to the cost of your new system.

Think about your new system like a car.  Whether you spend $10,000, $50,000, or $100,000 on a car you understand that oil changes, tires, brakes and preventative maintenance are necessary and expected. There is also peace of mind knowing the dealer has professional technicians to perform the service and answer the questions you may have.  Purpose Group is set up to provide that peace of mind with technicians ready to look after your technical needs.

That is why we have designed 4 levels of service to meet your budget and service expectations. You can choose to utilise Purpose Group’s service and support on needs basis or you can choose 1 of our 3 pre-set service plans which can be billed monthly or yearly.  These service plans will give you comfort knowing your investment will have longevity and peak performance, and when you have questions you have someone to turn to for a clear and speedy response.

PURPOSE GROUP INSTALLATIONS INCLUSIONS

All Purpose Group Installations come with the following:

 

90 Day Installation Guarantee 

After 90 days systems that malfunction as the result of firmware or product failure are subject to standard service rates.

One complimentary Service Call or Training Session*

Scheduled within 6 Month of Initial installation date.   *some restrictions apply

TYPES OF SUPPORT SERVICE

EMAIL 
  Free - Please allow up to 24 hours for a response


PHONE 
  Free - During Business Hours 
  After Business Hours  - Requires a Service Plan


TEXT MESSAGE 
  Requires Service A Plan  

ON-SITE SERVICE CALL 
  $330 Minimum Charge  
  + $150 / hour after the second hour

 

REMOTE SYSTEM MONITORING 
  Requires Service Plan & Specific Hardware

REMOTE SYSTEM UPDATES 
  $220 / hour (1 hour Minimum) 

CUSTOM PROGRAMMING CHANGES 
  $220 / hour (1 hour Minimum)

ANNUAL SERVICE & SUPPORT PLANS

GENERAL SUPPORT - $500 per annum
   •  Unlimited Phone & Email Support  
   •  1x Two hour On-Site Service Call Per Year (Value $330)
   •  10% Off All Billable Service Call Labour    
   •  Minimum of 5% Off all new purchases

   •  One annual system/firmware update and/or system change  (does not include new custom programming) 

PRIORITY SUPPORT & MAINTENANCE - $1,000 per annum
   •  Unlimited Phone & Email Support  
    •  2x Two hour On-Site Service Call Per Year (Value $660)
   •  10% Off All Billable Service Call Labour
   •  Minimum of 5% Off all new purchases
   •  24/7 Peace of Mind Remote Monitoring*
   •  Purpose Group Remote Access & Support Service

   •  Half yearly on-site cleaning of all onsite cameras (up to 8)
   •  Half yearly system/firmware updates and/or system changes  (does not include new custom programming) 

CONCIERGE SUPPORT & MAINTENANCE - $2,000 per annum
   •  Unlimited Phone & Email Support  
   •  4x Two hour On-Site Service Calls Per Year (Value $1,320) 
   •  10% Off All Billable Service Call Labour
   •  Minimum of 5% Off all new purchases
   •  24/7 Peace of Mind Remote Monitoring*
   •  Purpose Group Remote Access & Support 
   •  Quarterly On-Site Scheduled Maintenance Service Call
   •  Quarterly system/firmware updates and/or system changes  (does not include new custom programming)
   •  Priority Support


All Service Plans are an annual contract.
* Requires specific hardware

ABOUT

What makes a home smart?

LIGHTING

AUTOMATION

Creating different lighting scenes to suit the usage of your room just the way you like it is simple to create. Program for full work mode lighting to moody dinner scene to very dim cinema mode to relaxing scene, all at the touch of a button.

MOTORISED

SHADES

Motorised curtains and blinds are silent and move with synchronicity. We have blind fabrics that cater for any application — heat reflective, block-out, sheer, decorative, whatever you desire, we can find the right solution for you.

CLIMATE

CONTROL

Climate control, like lighting and music are set up in zones to allow us greater control in creating the right climate in different parts of our homes for the most comfortable setting to work, host dinners, or simply to chill with loved ones.

SECURITY / CCTV

ACCESS CONTROL

Door station and CCTV cameras capture movement around your home. It takes a photo of every person that rings your doorbell and sends it directly to your mobile phone wherever you are in the world. 

AUDIO / VISUAL

ENTERTAINMENT

Whether you like to have access to different TV or movie channels in different rooms, different music in different rooms, or combining all rooms into one big party zone, you can manage and control it from anywhere.

NETWORK AND WIFI

Setting up your network so that it can manage all these demands is vital to ensuring you not only have fast internet speeds but also to minimise downtime so you can play movies and music without having to deal with hiccups along the way.

ENERGY

MANAGEMENT

With our total control platform, a quick glance at your phone and you are able to know exactly how much energy you are using, identify your high-use areas & the most energy hungry appliances so you can manage usage accordingly.

DESIGN AND 

INSTALLATION

Purpose manage all aspects of your residential or commercial technology integration project—from concept to completion and we work very closely with your architect, interior designer and builder to make their process management easy.

PURPOSECARE

SUPPORT

PurposeCare is a service that provides remote monitoring and management of your home and business network and systems so downtime is reduced and any issues that might arise resolved efficiently.

CONTACT US

ARE YOU BUILDING OR RENOVATING?

Before you go any further with your revovation or building plans, talk to us about your home entertainment, security and technology requirement. Getting the network set up right from the start will ensure that your network will cope with all the movie and music streaming you enjoy, feed internet hungry mobile devises and set you up for any future add ons you may desire.

Tell us a bit about you and what you're looking for and we will be in touch for a chat very soon.

1300 546 933

SALES & INFORMATION
info@purpose-group.com.au

TECH SUPPORT

support@purpose-group.com.au

BUILDING INTELLIGENCE AND ENTERTAINMENT

©2020 Purpose Group. Website created by Purpose Creative